Here’s How to Make a Claim Using Our Claims Portal

Sandbox’s online Claims Portal is here to make things simple when things might not be so simple. On any device, the claims portal can be used to kickstart your claims process, providing you with seamless updates at a glance, from start to finish. Here’s how it works:

Step 1. Visit our Make a Claim page, and sign in to your account with us. No account? No problem! You can proceed without one. As a tip, we recommend you know your policy number before beginning this process.

Step 2. Once you’ve signed in or continued as a guest, you will have two options presented to you: Property Claim and Auto Claim. Choose the category that best suits the claim you’re looking to create.

Step 3. After selecting your insurance category, we’ll grab some personal details from you in case we need to get a hold of you with any questions, as well as being able to look into your file easily. You’ll also have the opportunity to share the date of the incident, a description that’s as detailed as possible, and answer some of our burning questions.  If you’ve selected an Auto Insurance claim, you will be prompted to enter the information about the vehicle involved in the claim, such as the year, make, model, and vin number. Tell us all the details!

Step 4. Now's not the time to be camera shy. Attach the images and documents that will help your claim get processed in this step!

Step 5. Lastly, review all the submitted information to ensure it's as detailed and accurate as possible. Once you’re done, click submit, and just like that — you’re done!

In only a few steps, your claim is submitted and goes into good hands with the Sandbox Claims Team. After you click submit, you’ll be able to log back in and review the status updates on your claim. You’ll see in real-time where your claim stands with us. 

Learn more about our online claims portal or make a claim by visiting here.