Insurance Claims Reinvented: Experience the 5-Step Revolution of Sandbox Property Insurance Claims

At Sandbox, our goal is to make the claims process as delightfully simple as possible. When life takes an unanticipated turn, you can file a property claim on any device when it’s most convenient for you. To begin, visit our Make a Claim page on our website. For further guidance at this stage, be sure to check out our insightful resource, Here’s How to Make a Claim Using Our Online Claims Portal. Processing a claim with Sandbox has just five steps, and you’ll be able to see the status of your claim at a glance at any time! Let’s get into what these five steps are...
 

Share Your Story
Sharing all the information regarding the claim is the first step, and it’s arguably the most crucial. We’ll break this part down:

1) Control and mitigate the initial damage. Prevent more damage from happening (if it’s safe to do so) and document the damage you see via photos or videos. Also, keeping receipts for items is useful, especially if you believe they may be part of the loss.

2) Report the claim. You can give us a call, send an email directly, or use our online portal. Another way is to relay your claim information to your broker, and they can reach out to the Sandbox team on your behalf. Some tips during the initial notice process are:

• Provide photographs. They’re a great way to give our team a sense of the damage.
• Create a list of what damages have occurred because it helps us know where to focus first.
• Let us know if a contractor has been notified or if temporary repairs are being completed. This is appreciated by our team and gives us oversight of the claim!

Let’s Get the Whole Picture
After receiving the claim, we’ll give you a call within 48 hours. Once we have all the necessary information, our team will compare your details of the loss with the policy in place. Within the scope of the policy coverages available, we strive to restore our insureds to their pre-loss condition.
 

Let’s Work Together
We’ll evaluate all the damages, gather reports, and confirm final approvals on the file.
 

Getting You Back to Normal
This is our utmost priority. Once damages are evaluated and approved, we will outline the claim settlement options. Depending on the loss and policy terms, we can offer settlements that range from the actual cash value up to 100% of the approved estimate values. At this claim settlement step, we don’t hire contractors, but we can provide a list of companies. The decision to hire contractors rests with you as the insured.
 

Until You Need Us Again 
We’ll close the file and send you a survey inquiring about your full claims experience with Sandbox, which will take less than five minutes to complete. We are looking forward to receiving your feedback!

When the unexpected happens, our online portal can help with getting your life back to normal. Your property claim will be opened, assessed, and closed in a manner that is easy to track, stay informed about, and keep up-to-date with through the 5-step process. Learn more about Sandbox Property Insurance.