Important Update: Potential Canada Post Strike May Affect Mail Delivery

We want to inform you that Canada Post may experience a strike or job action, which could disrupt mail delivery across the country. At Sandbox Mutual Insurance, we're taking steps to ensure your coverage and service remain uninterrupted during this time.

How This May Affect You

Mail service will be paused temporarily. This means delays in receiving:
- Policy documents
- Claims or refund cheques
- Cancellation notices
- Payments sent by mail

What You Can Do

To stay up-to-date and manage your policy without delay, here are your options:

Customer Service Hub

If you haven’t already, sign up for our Customer Service Hub at sandbox.ca. Once registered, you can:

Download policy documents
Submit claims
Make payments

Payment Options

You can also continue to make payments using:

Direct payments with credit/debit at sandbox.ca
Online Banking (through your financial institution)
Pre-Authorized Debit (PAD)
Electronic Funds Transfer (EFT)
Courier Services (if you prefer to mail a cheque, please use a courier service to ensure delivery without delay)

We’ve Got You Covered

Your policy will not be cancelled due to missed payments during this period of disruption. If the strike is prolonged we may reassess this and adjust our procedures and processes to better support policyholders through an extended interruption.

We will also continue to share information as it becomes available.

Need Help?

Our Customer Care team is available to assist by phone or live chat. If you have any questions or concerns, please don’t hesitate to reach out.

Thank you for choosing Sandbox Mutual Insurance.

Sincerely,
The Sandbox Team