Supervisor, Claims and Facilities

We’re Sandbox, a mutual insurance company built on the principles of creating, learning, growing, and having fun doing it. We’ve been around for over a century now, with a focus on one thing:

Delightfully Simple Insurance.

Sandbox is inclusive, engaging, and growing incredibly fast, so working with us is actually exciting! If you’re ready for the next step in your career, join the Sandbox team!

As our Supervisor, Claims, you will be responsible for leading the claims and facilities team and for overseeing the day-to-day operations of the department. This position provides claims expertise, guidance, and advice to the Company, and serves as a member of the management team and contributes to the development of corporate strategy and future planning. Get ready to make a real difference in the lives of Sandbox employees!

WHY YOU’LL WANT TO BUILD WITH US

Well, because Sandbox really is a sandbox — a giant playground for grown-ups who want to laugh, be creative, work dynamically, and take on new opportunities. No matter who you are, Sandbox is an extraordinarily welcoming and giving place! Like, extra-extraordinarily. And it’s all because of our people.

On top of our incredible culture and amazing people, we also offer a bunch of awesome perks, like:

• Payday Perks: Competitive annual salary!
• Level Up: Tons of opportunities for professional development – on us
• Health & Wellness: Great benefits for you and your family, like dental and health and wellness spending accounts
• Vacation Goals: Annual paid vacation time, so you don’t have to put your travel dreams on hold
• Best of Both Worlds: A hybrid work program, when applicable
• Bonus Days: A paid, Earned Day Off (EDO) every three weeks. That’s like 17 extra vacation days a year!
• Parking: Free electrified parking at our head office
• Community Care: Two paid days a year to volunteer for causes that matter to you (on company time!)
• Ride into the Sunset: DC pension plan, and what’s even better—we match 6% of contributions

DIVE IN AND MAKE A SPLASH EVERY DAY, BY:

• Plunging into supervising the daily activities of the claims & facilities team ensuring adherence to company policies.
• Assists in overseeing the day-to-day operations, ensuring efficient claims handling and of company facilities requirements, including maintenance requests and service coordination.
• Answers questions, reviews decisions on substandard claims and on large claims and authorizes claims exceeding subordinates’ authorization levels within defined limits.
• Supports the implementation of claims best practices, policies, and procedures to staff and independent adjusters.
• Responds to and resolves major inquiries and complaints from claims staff, underwriting and marketing staff, brokers, and policyholders.
• Supports the Manager, Claims & Facilities in negotiating service agreements and coordinating major building renovations.
• Provides recommendations to improve efficiency and service delivery within the claims and facilities functions.
• Perform other duties as required.

WHAT YOU BRING TO SANDBOX:

• Education: A Chartered Insurance Professional (CIP) designation.
• Experience Counts: Five (5) or more years’ claims experience in the property & casualty insurance industry.
• Claims Wizard: Knowledge of insurance claims principles and practices and operations and the impact of claims on the business of insurance; knowledge of the adjusting process.
• Master Communicator: Ability to communicate clearly and effectively and manage multiple tasks and deadlines despite interruption
• Detail Detective: Ability to visualize, articulate, conceptualize, or solve problems by making decisions that are logical and reasonable given the available information.
• People Person: Practices a ‘hands-on’ approach when directing employees, empowers employees to be successful through training, developing, and coaching. Holds people accountable by ensuring they meet individual and organizational objectives in an appropriate manner. Monitors employee development plans and ensures alignment with department and company goals.

COME OUT TO PLAY

Well, you’ve made it this far! Looks like you might be a potential fit, email your resume to [email protected] mention “Supervisor, Claims SP#421” in the subject line and attach your resume and cover letter.

We thank all interested candidates; however, only those considered for an interview will be contacted.