Claims Adjuster

We’re Sandbox, a mutual insurance company built on the principles of creating, learning, growing, and having fun doing it. We’ve been around for over a century now, with a focus on one thing:

Delightfully Simple Insurance.

Sandbox is inclusive, engaging, and growing incredibly fast, so working with us is actually exciting! If you’re ready to take ownership, solve complex problems, and make a real impact, join the Sandbox team!

As our Claims Adjuster, you’ll be responsible for investigating, negotiating, and settling a wide variety of claims including personal, auto, farm, commercial, liability, and injury. Working within an assigned territory, you’ll play a critical role in delivering fair, timely, and thoughtful outcomes for our members, especially when they need us most.

WHY YOU’LL WANT TO BUILD WITH US

Well, because Sandbox really is a sandbox — a giant playground for grown-ups who want to laugh, be creative, work dynamically, and take on new opportunities.

On top of our incredible culture and amazing people, we also offer a bunch of awesome perks, like:

• Payday Perks: Competitive annual salary
• Level Up: Tons of opportunities for professional development – on us
• Health & Wellness: Great benefits for you and your family, including dental and health spending accounts
• Vacation Goals: Annual paid vacation time, so you don’t have to put your travel dreams on hold
• Best of Both Worlds: A hybrid work program, when applicable
• Bonus Days: A paid Earned Day Off (EDO) every three weeks — that’s like 17 extra days off a year!
• Parking: Free electrified parking at our head office
• Community Care: Two paid volunteer days each year
• Ride into the Sunset: DC pension plan with 6% employer match

DIVE IN AND MAKE A SPLASH EVERY DAY BY:

• Investigating claims, establishing reserves, and negotiating fair and equitable settlements
• Interpreting and clearly communicating policy coverage to insureds, claimants, and legal representatives
• Reporting complex or high-value claims to senior claims leadership
• Preparing detailed reports, assessments, and documentation throughout the claims process
• Representing Sandbox at industry and community events while maintaining strong relationships
• Inspecting risks to support underwriting insights and loss prevention efforts
• Traveling within your assigned territory to conduct on-site investigations
• Supporting continuous improvement and taking on additional responsibilities as needed

WHAT YOU BRING TO SANDBOX:

• Experience: Minimum of 5 years in the insurance industry, ideally in claims adjusting
• Education & Credentials: Progress toward or completion of CIP designation (or willingness to pursue)
• Communication Skills: Strong verbal and written communication with excellent interpersonal abilities
• Negotiation Skills: Confident in interviewing, conflict resolution, and reaching fair outcomes
• Analytical Thinking: Ability to interpret policy wordings and make sound, timely decisions
• Resilience: Comfortable handling sensitive, complex, and sometimes high-stress situations
• Independence: Self-driven with the ability to manage a dynamic workload and shifting priorities
• Technical Skills: Proficient with standard office technology and reporting tools
• Mobility: Valid driver’s license and willingness to travel regularly, including occasional overnight stays

WHAT THE ROLE DEMANDS

This role is hands-on and dynamic. You’ll regularly travel to investigate claims, sometimes in challenging environments such as damaged structures, adverse weather, or hazardous conditions. The work requires focus, adaptability, and a willingness to step into complex real-world situations to get the job done right.

COME OUT TO PLAY

Serious about fun? So are we. Apply Now and make a meaningful impact when it matters most.

We thank all interested candidates; however, only those considered for an interview will be contacted.