Canada Post Strike – Service Update

Due to the Canada Post strike beginning September 26, there will be a disruption in mail services from Sandbox Mutual Insurance. Your experience is our top priority. We’ve put measures in place to minimize any impact and ensure you continue to receive timely support.

The best way to stay connected is by using our new Self-Service Hub at portal.sandbox.ca.

What to Expect

Mail Services

  • All incoming and outgoing mail will be suspended.
  • This includes policy documents, registered cancellation letters, refund or claims cheques, and payments sent by mail.
  • Once services resume, all documents that were unable to be delivered during the strike will be mailed out.

Alternative Delivery Options

  • For critical documents, courier delivery may be arranged to street addresses (no PO boxes).
  • Requests will be handled on a case-by-case basis — contact your broker for details.

Use our new Self-Service Hub

Our Self-Service Hub is the fastest and easiest way to manage your insurance during this disruption. Once registered, you can:

  • Make secure payments online
  • Submit new claims or check on existing ones
  • View and download policy documents (including coverage wordings)
  • Update and manage your contact information

Sign up or log in today at portal.sandbox.ca

Your local broker can also access your documents and provide direct assistance.

Policy Continuity

We are actively monitoring the situation and will take steps to support policyholders in keeping their coverage in place. Should the strike create challenges with premium payments, we will review and adjust our approach as needed. In the meantime, the fastest and most reliable way to manage payments and documents is through our Self-Service Hub at portal.sandbox.ca or by working directly with your broker.

Need Support?

We’re here to help throughout the disruption:

Thank you for your understanding and flexibility as we work through this temporary disruption together. We’ll keep this page updated with any new information.