Every story is unique, and we want to know how your journey with Sandbox is going or went. Spill the beans about your experience with us – good or bad, because your honest feedback is how we evolve to suit your needs better.
Step 1: Reaching out to your broker
This is the easiest way to get heard! They know you best and will help guide you through your feedback
Step 2: Seek additional help
If you have an unresolved concern contact our Customer Experience Team and we’ll personally reach out to help work through your concern.
Step 3: We hope it doesn’t go this far
If your concern remains unresolved please escalate to the Ombudsman’s Office:
- Ombudsman - sounds scary huh? Don’t worry, they are there to work with you to investigate complaints and attempt to resolve them.
- The Ombudsman will be in touch within five business days after receiving the submission.
Please escalate to the Ombudsman’s Office by sending an email or submitting a written complaint via snail mail to:
Sandbox Mutual Insurance
250 Willis Crescent
Saskatoon, SK S7T 0V2
Step 4: If you’ve made it this far and still need help, we sincerely apologize.
Please contact these external resources for external assistance: